Delivery 

UK Next Working Day Delivery

• Our DPD service is free on all UK orders over £28. For orders under £28 delivery is £3.99.
• Order before 12pm for next working day delivery* for UK and Northern Ireland, delivered Monday to Friday excluding weekends. If your delivery date falls on a public holiday your order will be delivered on the next working day. *We are not able to guarantee next working day delivery over busy periods (Black Friday, Christmas etc).
• Once your order is shipped, we’ll email you a tracking number so you can follow your order at www.dpd.co.uk
• DPD will provide a 1-hour time slot for estimated arrival by SMS and email (if details are provided at checkout)
• Your order will arrive between approximately 7.30am and 6.00pm.
• Use the DPD App to manage your delivery with one tap!
• If your order doesn’t arrive, please let us know within 14 days of your estimated delivery date and we’ll do our best to help you.

Exclusions:
Delivery to these post codes may take 2-4 business days. AB31 - AB35, AB36 - AB38, AB41 - AB54, AB55 - AB56, FK17 - FK21, G83-G84, GY9, HS1 - HS9, IM, IV, JE, KA27, KA28, KW0 - KW14, KW15 - KW17, PA20, PA78, PH15 - PH18, PH19 - PH29, PH32 - PH33, PH45 - PH48, PH30 - PH31, PH34 - PH44, PH49 - PH99, TR21-25, ZE, BFPO.

We run a Monday to Friday service, delivering between the hours of 9am and 5pm. If the delivery day falls on a public holiday, the items will be delivered on the next working day.

International Delivery

For all information about European orders please visit our EU website.

Returns Process

Email info@equine-america.co.uk or call us on 01403 255809 to arrange returns.

• The cost for returning items is the responsibility of our customer. If there a fault with the product then Equine America will take responsibility for the cost of the returns.

Prices and Postage

• Prices are calculated automatically by the Shopping Cart upon checkout.
• Total prices include VAT where applicable and delivery to the UK only is free. Shipping to Europe will be charged according to weight, with a minimum charge of £10.00.  We will not ship to USA, Canada, New Zealand, Australia, Russia and Far/Middle East Countries due to Customs Regulations on the products.
• Orders are despatched either by courier for next day delivery (not including Saturday / Sunday, or Royal Mail 1st Class and Special Delivery for orders over £150.00. We use Airmail & International signed services, as appropriate.